Support

# Frequently Asked Questions

Answers about quotation information, one-off and scheduled orders, products, fabrication lead times, delivery and the supply-only handover.

**Request a trade quote** Send the product, sizes, survey, drawing, schedule or specification you already have. → **Talk to the trade desk** Call for product suitability, the current lead time, repeat supply or a trade account. Call 01925 500 295 →

## Ordering & Quotes

How do I request a trade quotation? Send the product type, sizes, survey, drawings, schedule or specification through the quotation form. If you are unsure which product fits the opening, call the trade desk on 01925 500 295 before you prepare the full pack.

What information do I need to provide for a quotation? Send the opening dimensions, product or configuration, finish, glazing, threshold and hardware requirements when known. A survey, drawing, opening schedule or marked-up sketch is useful. Include the delivery postcode and tell us if you want one item, a small batch, staged deliveries or repeat orders.

Is Kingsland supply-only? Yes. Kingsland fabricates the aluminium in Warrington and supplies it for your team or appointed contractor to install. Send one surveyed opening, a batch or an opening schedule for quotation.

Request a trade quote What is your minimum order value? There is no minimum order value. One door, one frame or one opening is welcome, as are small batches, mixed project packages and staged repeat orders.

Send your requirements

## Starting & Repeat Orders

Can I trial Kingsland alongside my current supplier? Yes. There is no minimum order or requirement to move all your work. Start with one surveyed opening or a small batch, then discuss repeat supply once the product and working relationship suit the job.

Request a trade quote What if my current supplier has gone out of business? Call the trade desk on 01925 500 295 and tell us which products and profile systems you have been buying. Send the survey, drawings or schedule for the next order and we will confirm whether Kingsland can fabricate it and what information is still needed.

Talk to the trade desk Can you support repeat or staged orders? Yes. Send the opening schedule and required delivery sequence. Larger orders can be supplied in agreed stages, while familiar specifications can make repeat buying easier. Each quotation confirms the scope, lead time and delivery arrangement.

Discuss your requirements What happens if something arrives damaged or incorrect? Call the trade desk as soon as possible and send the opening reference, photographs and a clear description of the issue. Orders are checked and protected before dispatch; if something is wrong, the team will review the evidence and confirm the appropriate next step.

## Products & Specifications

What aluminium systems do you use? Kingsland fabricates selected Jack Aluminium systems for commercial doors, windows, shopfronts, curtain walling and louvre panel doors. The product, performance brief, system availability and approved specification determine the system; Elumatec CNC machining is used where the fabrication detail requires it.

Can you match any RAL colour? Yes, we can powder coat to any RAL colour. We also offer dual-colour options (different inside/outside), special finishes including wood grain effects, and marine grade coatings.

What glazing options are available? Options include toughened, laminated and apex glass, clear or tinted to the specification. Swing-door leaves are pre-glazed and gasketed in the workshop. The quotation confirms exactly what glazing and loose components are included for the selected product.

## Delivery & Lead Times

What is your standard lead time? Allow approximately 21 working days for general planning. The quotation confirms the current lead time, its start point, the exact date and any product- or specification-specific exceptions.

Request a trade quote Do you deliver to sites outside the North West? Yes. We deliver from Warrington to depots and commercial sites throughout mainland Britain. Provide the delivery postcode and access details with your enquiry so transit, any remote-location charge and the delivery arrangement can be confirmed separately from the fabrication lead time.

How are products packaged for delivery? Orders are protected for transit and labelled by opening reference where required. The quotation and order detail confirm the beads, gaskets, fixings, hardware and glazing included, so your team knows what will arrive.

Does the delivery estimate include fabrication time? No. Collection and delivery transit begin only after fabrication and final checks are complete. Your quotation states the fabrication lead time and confirms the separate collection or delivery arrangement.

## Replacement Fabrication

What do you need to quote a made-to-survey replacement? Send the surveyed sizes, photographs, existing sections where known, finish, glazing, hardware and delivery postcode. We will confirm what can be matched, the fabricated scope and the current product-specific lead time on the quotation.

Can you replace products made by another fabricator? Yes, where the opening can be surveyed and a replacement is technically suitable. Send sizes, sections, photographs, finish and hardware information. We will confirm what can be matched and what still needs checking before quotation.

Is a single replacement opening welcome? Yes. There is no minimum order. Request one made-to-survey replacement, a small batch or an opening schedule; repeat and staged supply can be agreed on the quotation where required.

## Installation & Support

How are products checked before dispatch? Orders are checked against the agreed specification and labelled before dispatch. Where specified, swing-door leaves are pre-glazed and gasketed, then assembled and function-checked on the workshop jig before dispatch. This is workshop fabrication QC, not standards or certification testing. The installer remains responsible for the survey and site installation.

Do you glaze and bead the units in your workshop? Swing-door leaves are pre-glazed and gasketed in the workshop. Other glazing and beading arrangements depend on the product and specification, and are confirmed on the quotation.

Do you provide installation? Kingsland fabricates and supplies the aluminium. Your team or appointed contractor surveys the opening, completes the site work and installs or commissions the supplied product.

Talk to the trade desk What technical support do you offer? The trade desk can help with product suitability, profile-system questions, take-offs and information needed for quotation. Send the sizes, survey, drawings, schedule and performance brief you already have; the team will identify missing fabrication details.

How are warranty terms confirmed? Any manufacturer, profile, finish or hardware warranty that applies to the selected specification is confirmed with the quotation or order documents. Kingsland supplies the fabricated product; site installation and commissioning remain with your team or appointed contractor.

## Still Have Questions?

Send the survey, drawing, schedule or product requirement for a quotation. If you need help checking suitability or preparing the information, talk to the trade desk.

### Start with the information you have

Use the form to record the product, dimensions, finish, hardware and timing. We will confirm what else is needed.

The form does not accept files. Submit it first, then email drawings, schedules or photos to sales@kingslandfabrications.co.uk using the same name or company.

Request a trade quote Talk to the trade desk · 01925 500 295